Privacy Policy

Lanes Coaches is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.

Personal information

We do not collect sensitive information about you except where you knowingly consent to provide it. We only use such information where it forms a necessary part of our business relationship with you (e.g. in order to maintain your account with Lanes Coaches or to contact you when necessary).

Third parties

We do not pass on your personal information to third parties except where required for credit/debit card validation when you make a purchase, in other situations as explicitly authorised by you, where required by the authorities as part of a criminal investigation, where required by law (e.g. money laundering regulations) and where it forms a necessary part of our business relationship with you (e.g. supply of address information to a courier or postal service).

We will not transfer your information outside the EEA (European Economic Area), where different privacy laws might apply, without first obtaining your consent.


In common with most websites of this type, some parts of our website may use "cookies" (small packets of information stored on your computer by your web browser) as part of their normal operation. We do not use these to collect any information about you except where it forms a necessary part of the operation of the website (e.g. in order to keep track of who is logged in). These cookies do not contain any personal or financial information and you may delete them from your web browser at any time. See for further information about cookies.


We make every effort to ensure the accuracy of the information in our database. You may check and update your account information by logging into our website or by contacting us to request a copy of your personal information.


We follow strict procedures in the storage and transmission of information which you have given us, including encryption and restricted access to computer systems, in order to prevent unauthorised access to sensitive information.

Our online systems do not store credit/debit card details once a transaction has been completed.

If you have any questions about our privacy policy please contact us by letter, phone or enquiry form (see our Contact page).

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